TERMS and CONDITIONS
These are primary components that must be included in your SMS Terms.
Company / Brand / DBA Names
Specify all company, brand, and Doing Business As (DBA) names used.
Example: "Geri's Limo", "Classy Limo", also known as "Geri’s Limousine Services, LLC".
Specify types of messaging used.
Example: Send coupons, appointment reminders, and status of service requested/delivered.
Specify how often messages are delivered.
Example: Message frequency varies.
Specify fees incurred for messaging and data rates.
Example: Message and data rates may apply.
Stop & Help Keywords
Specify the mandatory keywords HELP and STOP and provide examples of use.
Reply STOP to cancel
Text HELP to [number] for help
IMPORTANT: Vonage does not currently support automatic responses to messages, such as join, stop, or requests for help. All responses and actions for all keywords are the responsibility of the Vonage customer.
Specify handling of the disclaimer for the carrier.
Example: Carriers are not liable for delayed or undelivered messages.